Gail Nugent

(760) 390-6061

I have been in the conflict coaching field for thirty years and for over twenty years I have worked in special education. I began by resolving issues prior to an OAH hearing, but quickly realized prevention and planning was needed earlier to assist families and schools be the best they can be. Because of this I worked to create professional development programs for district personnel and parents; facilitated planning and IEP meetings, participated in mentoring and coaching opportunities and worked with districts to think about a continuum of services with the goal of promoting prevention and quick resolution.

My style of conflict coaching is to focus on being curious and listening to understand all parties. I am patient, but persistent. I create a safe environment where trust and respect are paramount. I am also creative and energetic. I try to model a collaborative mindset.

My values and beliefs support my commitment to early intervention, but any intervention can be positive. The work we do together must be equitable, consider differences and understand the value of a different future. I work to ensure that all participants in any process feel valued and fully participate. The goal being a future that is bright for all, most importantly, the student.

Areas of Expertise

  • ADR
  • ADR Best Practices
  • Changing the School Culture for ADR
  • COVID-19 Related Issues
  • Communication & Collaboration
  • Conflict Resolution
  • Creating Systems (e.g., ADR Continuum)
  • Creative Problem-Solving
  • Cultural Responsiveness
  • Due Process
  • Equity
  • Facilitated IEPs
  • Facilitation
  • Mediation
  • Negotiation & Conflict Management
  • Parental Relationships & Advocacy
  • Professional Development
  • Resolving Complaints (e.g., Resolution Sessions)
  • Training Parents for ADR Processes
  • Strategic planning processes